Our return policy
If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt. The item must be in its original condition and include all parts, packaging. Â To obtain a Return Authorization Number (RA#) and shipping instructions please call 1-800-404-3273 ext. 103. Â Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.
Shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) and a replacement it required. Â The Customer is responsible for the shipping charges both ways if an order is returned for any other reason. Â Unauthorized returns will be sent back to the customer.
For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. When paying with a PO the cost of the item will be credited leaving the Shipping charge still due. Â When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.